FAQ

What is the Sue Ryder Lottery?

The Sue Ryder Lottery is a draw which takes place every Friday. Each ticket gives you the chance of winning one of our 34 fantastic cash prizes. Each entry costs just £1.

Why is Sue Ryder running a weekly lottery?

A lottery is a fun and engaging way for us to raise funds. The lottery is promoted and run to help raise essential funds for Sue Ryder. The Lottery is run and managed by Sue Ryder Lottery Limited, 100% of the profits from the lottery go to the charity Sue Ryder.

Can you guarantee the lottery is fair?

Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.

How old do I have to be to enter?

You must be aged 16 or over to enter the lottery.

What can I win?

Guaranteed weekly prizes

1st Prize – £1000
2nd Prize – £100
3rd Prize – £50
30 chances to win £5
Up to £10,000 rollover

Rollover prize up to £10,000

The rollover prize starts off at £200, this prize can be won at any time and is designed to grow week on week to a maximum of £10,000. This prize is the 2nd prize drawn on a weekly basis and to give this prize the chance to ‘roll over’ extra unsold numbers are added to the draw for this prize only.  This prize is won if a sold ticket is picked, and rolled over if an unsold ticket is drawn.  If the prize has not been won before it reaches £10,000, it then becomes a guaranteed prize where one player win the £10,000 jackpot.

How do I buy tickets?

You can buy tickets through our website by setting up a direct debit lottery subscription, which is the easiest way to ensure you’re entered into the draw each month.
Alternatively, you can telephone us on 03700 585 906 and we would be happy to send you an entry form.

Why is the price £4.34 per month when paying direct debit?

The monthly cost breakdown of £4.34 for playing the lottery is based on paying £1 per week over a 52 week year. Direct debits are only collected once monthly. Sometimes there will be five weeks in a month and the additional £0.34p is to build up credit to cover the fifth week on the five-week months.

Can I have more than one entry?

Yes, you can have as many entries as you’d like. Each £1 entry buys you one ‘chance’ of winning in our lottery. In accordance with our commitment to responsible gambling, we offer a maximum of 20 entries each week per person. However, we would not suggest that any one person takes more than 5 numbers per week on a regular basis. If playing our lottery stops becoming fun and you wish to exclude yourself from all gaming activity, please contact us.

Are my entries eligible for gift aid?

Unfortunately, we cannot claim Gift Aid on funds raised through the lottery.

Can I choose my lottery numbers?

These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent a letter outlining your unique numbers and your payment details.

How do I know that I’m in the draw?

Within 21 days of registration you will receive a confirmation letter which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.

Why is there a delay between registration and entry into the draw?

Following registration it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

Why am I sent to another website when making a payment?

When taking payments, Sue Ryder use a secure payments system provided by our External Lottery Manager. This ensures your details are taken in a safe and secure manner when you enter the lottery online.

What happens if I lose connection to the internet while entering?

We advise to call our helpline on 03700 585 906 and we will be able to assist you and confirm whether or not a payment was taken successfully.

How long can I play for?

You can play our lottery for as long as you wish. Following successful payment you will continue to be entered into the draw as long as you have monies available against your number.

How will I know if I win a prize?

Once the draw has taken place, winners are notified by post, and the winners’ names and numbers are published on our website.

How do I claim my prize?

If you are a winner, we will send your winning cheque straight to you at your address – there’s no need for you to claim.

I have lost my lottery numbers, what should I do?

If you would like us to re-send your lottery numbers to you, please call us on 03700 585 906.

How do I cancel my subscription?

You can cancel your membership by calling the Lottery Helpline on 03700 585 906 or using our contact form and we will advise you further.

What are the lottery rules?

The lottery rules are available on our website. The purpose of these rules is to ensure you are informed about the terms of playing our lottery, and to promote responsible gambling.

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I need some advice on the effects of gambling, can you help?

To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.gambleaware.co.uk for further information.

Is the lottery legal?

Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our rules page.

Someone knocked at my door claiming that they are from Sue Ryder. Were they genuine?

We do have representatives door to door canvassing for our care centres and throughout other areas of the country. All canvassers will be wearing Sue Ryder branded clothes, have an ID badge. The canvassers will also not take any cash donations.

I don’t agree with door to door canvassing, why do you use such methods?

Door to door canvassing is one of the most cost efficient ways for a charity to gets its message out to supporters and to sign up new players. In the case of Sue Ryder and our Lottery, we employ 3rd party company to work for us and only pay them a commission if they successfully sign somebody up to our lottery. This means that we only pay for positive results, rather than expensive advertising campaigns where you have no guarantee you will get any new support. We also have guarantees in our contract about the length of time a supporter will play our lottery to ensure we get the best value for money possible.

How can I give you feedback on the lottery?

If you have any concerns, please call us on 020 7554 5985 or email us at supportercare@sueryder.org and we will endeavour to answer any queries you may have.

Who do I contact if I have any further questions?

For questions about the lottery or your lottery membership, please call our Lottery Helpline: 03700 585 906 (Mon – Fri 9am – 5pm)
Alternatively, please fill in our contact form.

Or if you wish to speak to someone about Sue Ryder or our canvassing activity please contact us on 020 7554 5985 or email us at supportercare@sueryder.org